Review of complaints and compliments in the context of revalidation for doctors
This Blog explains what is meant by 'review of complaints and compliments' in the context of revalidation for doctors, and provides guidance on how to prepare for this element of revalidation.
Complaints
Formal complaints are expressions of dissatisfaction or grievance about you or your team, or about the care your patients have received from other healthcare professionals. You'll need to provide details of all formal complaints received since your last appraisal.
In addition to a summary of the complaint, you'll need to provide details of your personal reflection. This should cover how the complaint has been managed, any actions taken, the learning gained from the experience and, if necessary, potential items for your personal development plan.
Where a complaint carries potential medico-legal implications, our Medico-legal Support services can provide expert guidance on how to navigate the situation appropriately and protect your professional standing.
Compliments
You'll need to provide a summary of any unsolicited compliments received from patients, carers or colleagues in recognition of the quality of your work or that of your team. You'll also need to provide evidence of reflection, for example how compliments have affected your professional practice.
If your reflections on complaints or compliments have highlighted broader areas for professional growth, career coaching can help you channel those insights into a structured and meaningful development plan.
Still unsure how to document your complaints and compliments for your appraisal portfolio or what level of reflection is expected? Book an advisory call for clear, personalised guidance tailored to your situation.
For further information on medical appraisals and revalidation, kindly visit our Medical Appraisals & Revalidation.
Want to learn more? Watch our expert guidance on medical appraisals and revalidation on our YouTube channel.